Shipping policy

Shipping Policy

Last Updated: April 14, 2026

At Jackpot Puzzles, we aim to get your order delivered quickly and safely so you can start your puzzle experience as soon as possible.

Processing Time

  • Orders are typically processed within 1–3 business days
  • During high demand periods (sales, holidays), processing may take slightly longer

Once your order is processed, it will be shipped immediately.

Shipping Times

Estimated delivery times:

  • 🇺🇸 United States: 3–7 business days
  • 🌍 International: 7–15 business days

Shipping times are estimates and may vary due to carrier delays or external factors outside of our control.

Shipping Rates

  • Shipping costs are calculated at checkout
  • Free shipping promotions may be offered from time to time

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your delivery in real time.

Lost, Stolen, or Delayed Packages

  • We are not responsible for packages marked as delivered by the carrier
  • If your package is delayed or appears lost, contact us and we’ll help assist with a claim

Incorrect Address

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • If you made a mistake, contact us immediately at support@jackpotpuzzles.com and we will try to fix it before shipment

Damaged Items

If your order arrives damaged:

We will send a replacement at no cost if approved.

International Orders

  • Customers are responsible for any customs duties, taxes, or import fees
  • Delivery times may vary depending on your country’s customs process

Contact Us

For any shipping-related questions, reach out to us at:
📧 support@jackpotpuzzles.com